YATAV Privacy Policy
1. Introduction
At YATAV, we prioritize your privacy and are committed to safeguarding the personal information of our users. This Privacy Policy outlines the types of information YATAV Inc. and its affiliates ("YATAV," "we," "our," or "us") may collect, how we may use it, and to whom we may disclose it while providing the services described below. This Privacy Policy applies to information we gather through our websites at www.yatavent.com, www.metaforest.us, any other U.S. websites where this Privacy Policy is posted, and the YATAV mobile application (collectively, the “Platform”). Additionally, it covers information collected when you interact with us through other means (collectively referred to as the "Services"). This Privacy Policy is incorporated into our Terms and Conditions of Use ("Terms of Use"). Any capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.
This Privacy Policy pertains exclusively to the Services. It does not apply to information collected outside the Services by YATAV, including other YATAV-operated websites, or data collected by Providers, Medical Groups, Labs, or Pharmacies outside the Services. It also does not cover the information practices of any other party you may interact with outside the Services or through any application or content (including advertising) that may be linked to or accessible from the Services.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we handle it. By accessing or using the Services, you agree to the practices and policies outlined in this Privacy Policy. If you are using the Services on behalf of another person, you confirm that you are authorized to do so and that the person acknowledges your use of the Services on their behalf. If any part of this Privacy Policy is unacceptable to you, please refrain from using the Services. Continued use of the Services signifies your explicit consent to the terms of this Privacy Policy. If you disagree with our Privacy Policy or the Medical Group Notice of Privacy Practices, you should not use or access the Services.
This Privacy Policy may be updated periodically, and your continued use of the Services after changes are made will indicate your acceptance of those changes. Please check the Privacy Policy regularly for updates.
Note: YATAV operates the Platform but does not provide medical services and is not a medical group. Any telehealth consultations obtained through our Services are provided by independent medical provider groups, including, but not limited to, YATAV Medical Group, P.A. (collectively, the "Medical Groups"), which work with a network of U.S.-based healthcare providers, such as licensed therapists, nurse practitioners, and doctors (each, a "Provider"). The Medical Groups and all Providers are legally required to maintain the privacy of your health information under federal and state law. The Medical Groups and their associated Providers handle your health information according to the Medical Group Notice of Privacy Practices. When we process health information on behalf of the Medical Groups, we do so at their direction and in accordance with the policies outlined in their Medical Group Notice of Privacy Practices.
2. Information We Collect and How We Collect It
When you create an account with YATAV, you establish an explicit consumer relationship with us that allows you to access and use the various functions of our Services. As part of this relationship, you provide us with information that we collect. The following details the types of information we may collect:
- Information You Provide to Us: We may collect information you provide directly, such as when you create a User Account, submit feedback, respond to research questions, interact with YATAV customer support, or use the Services. This includes contact details (e.g., name, address, email, phone number), demographic information (e.g., date of birth, gender, race/ethnicity), payment details (e.g., billing address, credit/debit card numbers), identity verification information, health-related information (e.g., medical history, treatment options, lab results, insurance details), and sensitive information (e.g., Social Security Number, government ID). We may also collect contents of communications, including audio, images, and videos. If you allow other apps on your device to share information with our Services, we may collect information from those apps. Additionally, we may use biometric data to verify your identity before you access the Service.
- Information About Your Use of the Services: We may collect data related to your interactions with the Services, including communications with Providers, user activities, and other inquiries.
- Information We Collect Automatically: When you interact with the Services, we may automatically collect information such as traffic data, logs, referring/exit pages, location data, device information, and details about your online activities. This data may be collected using cookies and similar technologies.
- Information from Social Media Services and Other Sources: We may collect information about you from other websites we operate or services we provide. We may also gather data from public sources, partners, advertisers, and other parties. If you access the Services through a social media account or other third-party account, we may collect information from that account, such as your name, profile picture, and other details. We have no control over how these third-party services use or disclose your information.
3. How We Use Your Information
We may use the information we collect in the following ways:
- To provide, maintain, improve, and optimize our Services.
- To facilitate telehealth services by the Medical Groups, Providers, Labs, Pharmacies, and other healthcare providers.
- To communicate with you about the Services and your use of them.
- To verify your identity and manage your User Account.
- To process payments and fulfill orders.
- To research and analyze the effectiveness and functionality of our Services.
- To implement security measures.
- To provide technical support and troubleshoot issues.
- To advertise and market our Services and those of our partners.
- To personalize the Services to better meet your needs.
- To comply with legal requirements and protect the safety, rights, and property of YATAV and others.
- For any other purpose with your consent.
We may aggregate, de-identify, or anonymize the information we collect, using it for any permitted purpose, including research and marketing analytics. We may also disclose such information for any permitted purpose to any other parties.
4. How We Disclose Your Information
We may share your personal information in the following situations:
- With our employees and personnel to provide Services and customer support.
- Among our subsidiaries and affiliates for business purposes.
- With vendors who assist in delivering our Services and performing business functions.
- With vendors that provide services for promoting and advertising our Services.
- With Medical Groups, Providers, Pharmacies, or Labs to enable healthcare and related services.
- In the event of a merger, sale, or similar transaction involving our assets.
- To comply with legal obligations, respond to claims, and protect the rights and safety of YATAV and others.
- With your consent or at your direction.
5. Your Data Choices
You have various choices regarding how your data is used:
- Cookies and Similar Technologies: You may manage cookies and similar technologies through your browser settings. Disabling cookies may affect the functionality of the Services.
- Tailored Advertising: You can opt out of tailored advertisements through various online opt-out programs.
- Marketing Communications: You can opt out of marketing communications through your account settings or by following the instructions in our emails.
- SMS Communications: You can opt out of SMS communications as described in our Terms of Use.
- Location Information: You can control whether the Services collect real-time location information through your device settings.
- Social Media and Third-Party Accounts: You can adjust settings in your social media or third-party accounts to control the information shared with us.
- Push Notifications: You can turn off push notifications through your device settings.
- Other Choices: You can review and change data processing preferences at any time. You may also have certain rights to access, delete, or correct your information, subject to applicable exceptions.
6. Protected Health Information
When you set up a User Account with YATAV, you establish a direct customer relationship with us. Some of the information you provide may constitute "protected health information" ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). While YATAV may act as a "business associate" under HIPAA, not all interactions with us will fall under HIPAA's protections. We handle PHI in accordance with applicable laws and the Medical Group Notice of Privacy Practices.
7. Data Retention
We retain your information only as long as necessary for the purposes for which it was collected. Retention periods vary depending on the type of information and your choices. We may also retain information to comply with legal obligations, protect our legitimate interests, resolve disputes, and enforce agreements.
8. Data Security
We take measures to secure your information from unauthorized access, use, alteration, and disclosure. However, internet transmissions are not completely secure, so we cannot guarantee absolute security. You are responsible for keeping your password confidential and secure.
9. Links and Offerings from Other Parties
This Privacy Policy does not cover the practices or policies of other parties accessible through or linked from the Services. We encourage you to review the privacy policies of any third-party websites or applications you use.
10. Minors’ Information
Our Services are not directed to individuals under 18 without parental consent. We do not knowingly collect information from individuals under 18 without parental consent. If we learn of such data collection, we will process and delete the information as required by law.
11. Revisions to Our Privacy Policy
We may update this Privacy Policy from time to time. The date of the last revision will be indicated at the top of this page. Please review the Privacy Policy periodically for updates, as continued use of the Services constitutes acceptance of any changes.
12. Contacting Us
If you have any questions about this Privacy Policy, please email us at yatav@yatavent.com. For general customer support, email us at yatav@yatavent.com.
- If you are experiencing a mental health emergency, call 911.
- For immediate emotional support, text "Home" to 741-741.
- Call 988 for the National Suicide Prevention Hotline.
Let us stay connected.
Last Updated: August 2024
